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1. No Direct Payments to Flix9 Promo: Flix9 Promo does not collect any subscription fees or payments from users. All purchases are completed within the Flix9 OTT app or through official Flix9 payment gateways.
2. No Refunds After Subscription Access: Subscriptions once purchased on the Flix9 OTT app are typically non-refundable, especially if content has already been accessed.
3. Unused Subscriptions: If you purchased a subscription and did not access any content, you may be eligible for a refund at the discretion of the OTT support team. Contact Flix9 OTT support immediately.
4. Technical Issues: If you're facing playback, login, or app-related issues, we recommend contacting Flix9 OTT customer support. Refunds may be considered if access to the platform is completely blocked due to technical faults not resolved within a reasonable time.
5. Auto-Renewals: To avoid being charged for the next cycle, please cancel your OTT subscription before the renewal date via the app or payment platform.
6. Unauthorized Payments: If you notice an unauthorized transaction, contact the Flix9 OTT support team promptly for investigation and potential refund.
7. Content Availability: Refunds are not issued based on the unavailability of specific content. However, the OTT team may assist with alternatives or account credits in some cases.
8. Refund Timelines: If a refund is approved by Flix9 OTT, it may take 7–10 business days to reflect in your account depending on your payment provider.
📞 Contact Us – Flix9 Promo
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Last updated: July 27, 2025